The Reservation Deposit is an optional feature used to formally place a hold on a specific pet within a listing, ensuring the pet is not sold to another party while the final sale is arranged.
Policy Point | Details & Actions |
Enabling the Feature | Enabled during ad creation in the Post a Litter or Single Ad form. |
Deposit Amount | You set the amount, which cannot exceed 50% of the pet's listed price. |
Automatic Status | When a buyer successfully pays the deposit, the pet's status automatically changes to Reserved. |
Platform's Role | The platform (or its payment processor) holds the deposit. We act solely as a limited agent for accepting the deposit. You, the seller, are responsible for the final deposit refund terms according to your advertised policy. |
Deposit Distribution | The deposit is held until the transaction is finalized (when the pet's status changes to Rehomed) or the reservation expires. |
Policy Point | Details & Actions |
Purpose | To secure the pet and prevent it from being sold to another buyer during an agreed-upon holding period (e.g., 48-72 hours). |
Payment | The deposit is paid through our secure payment processor. |
Successful Sale | If you proceed with the purchase, the full deposit amount is credited toward the pet's final price. |
Forfeiture | Deposits are typically non-refundable if the buyer chooses to cancel the transaction. This compensates the seller for the time the pet was held off the market. |
Disputes | If a dispute arises over the deposit, both parties must seek resolution directly, as the platform is not responsible for settling deposit disputes. |