This policy outlines the rules for refunds related to payments made for services offered by FurryListings and payments made for transactions between users.
This section applies to fees paid directly to the Company for premium services, subscriptions, and promotions.
1.1. Subscriptions and Paid Features (e.g., Post a Litter)
Non-Refundable: All subscription fees, membership fees, and fees for paid features are generally non-refundable. This includes partial refunds for cancellation of a subscription mid-cycle.
Cancellation: You may cancel the automatic renewal of your subscription at any time through your Account Settings.
1.2. Ad Promotions (Boost Your Sale)
Fees paid for Ad Promotions are non-refundable once the promotion service has begun (i.e., the listing has been boosted and visibility has been delivered).
1.3. Service Failure:
Refunds for platform fees will only be considered in the rare event of a material and sustained service failure where the platform was unable to deliver the paid service.
FurryListings is not a party to, and is not responsible for, any disputes or refunds related to the final sale, adoption, or purchase price of any pet, supply, or service listed on the site.
2.1. Purchase Price: Refunds for the pet's full purchase price, rehoming fee, or an item's price must be negotiated and resolved directly between the Buyer and the Seller.
2.2. Due Diligence: Buyers are solely responsible for conducting due diligence, including verifying the pet's health and agreeing upon any potential return or refund terms with the Seller before completing the transaction.
2.3. Reservation Deposits: Deposits are handled according to the Pet Reservation Deposit Policy. While the platform holds the deposit, the final determination of refundability in case of cancellation rests with the Seller, subject to the terms agreed upon by the users.
By using the Service, you acknowledge and agree that refunds for pet and item sales are governed by the private agreement between the users, not by FurryListings.