If you are having difficulty accessing your account, please follow these troubleshooting steps in order:
Typos: Double-check that you are entering the correct email address and password. Typos are the most common reason for a failed login attempt.
Caps Lock: Ensure your Caps Lock key is not accidentally turned on, as passwords are case-sensitive.
If you are sure your email address is correct but the password isn't working, click the "Forgot Password?" link on the login screen.
You will be prompted to enter your registered email address. We will send you a secure link to reset your password.
Important: Check your Spam/Junk folder for the password reset email if it doesn't arrive within a few minutes.
If your account was recently created, you may not have clicked the link in your initial confirmation email.
Check your email inbox (and spam folder!) for the original confirmation link, or look for an option on the login page to "Resend Confirmation Email."
Your account is inactive until this email is verified.
In rare cases, if your account has violated our Community Guidelines or Terms of Use, it may have been temporarily or permanently suspended.
If you can rule out the other three steps, please contact support to inquire about your account status.